Increase Your Customer Retention With 10x More Feedback

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Measure customer satisfaction and increase your retention rate

Start your free trial and learn how to continuously improve your support cycle:

  • Get 10x more customer feedback with a single-click survey
  • Segment data to uncover customer satisfaction patterns
  • Address crucial support issues in real-time to improve your customer experience
  • Use customer feedback to guide future investments and reduce customer churn

A 14-day trial to endless benefits

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Anticipate Your Customer Needs

Gain vital information about your customers' experience with genuine feedback at the close of every support ticket.


Accelerate Your Operational Efficiency

Improve your service delivery with valuable data about your customer journey from sale to satisfaction.


Increase retention and customer satisfaction

Addressing support issues before your customers get frustrated and decide to leave increases customer retention and overall satisfaction.


Boost Brand Reputation and Revenue

Gain a reputation for exceptional customer service that builds brand loyalty and increases revenue.

Increase Referrals

Increase Referrals

Make measurable and continuous process improvements that leave your customers raving about the experience they've received.

Don’t wait for your customers to churn

Embrace customer feedback today with SmileBack

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“We use SmileBack extensively throughout our business to ensure we really know how our clients feel about our service. Response rates are very high so we can rely on the data. It gives us some of the most important KPIs we work with."

Malcolm Diack

Senior Strategist, Netstar UK

Know your customer needs and keep customers hooked with SmileBack

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