SmileBack

SmileBack: NPS or CSAT?

The Best Way to Ask for Client Feedback

Want more client feedback?

Find out which survey is right for your business.

In this white paper, you'll learn the key differences between Net Promoter Score (NPS) and Client Satisfaction Measurement (CSAT) survey systems, as well as:

  • The best time to ask your clients what they think
  • How low response rates can skew your results
  • Why asking for feedback is so important

 

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Download the Free White Paper