How much is your customer satisfaction costing you?

$41 billion is lost by US companies each year following a bad customer experience.

Don't be one of them!

Take a minute to download, “10 Ways Customer Satisfaction Is Affecting Your Bottom Line,” and learn what most companies don’t know:

  • A 5% increase in customer loyalty can increase profitability by up to 95%
  • Employees who are eager to engage with customers can increase sales by more than 20%
  • By the year 2020, customer experience will overtake price and product as the key brand differentiator

Gain a competitive advantage and find out what’s keeping your customers loyal! 


The tools you need to provide an exceptional customer experience

SmileBack gives you instant feedback and actionable insights about client satisfaction and team performance.

  • Anticipate Your Customer Needs: Gain vital information about your customer experience with genuine feedback at the close of every  customer support interaction.
  • Accelerate Your Operational Efficiency: Inform your sales process with valuable data about your customer journey from sale to satisfaction.  
  • Decrease Customer Churn: Build lasting customer relationships by providing meaningful solutions as soon as problems arise.
  • Increase Revenue: Gain a reputation for exceptional customer service that builds brand loyalty and increases revenue

Keep your customers happy

“We were looking for a consistent, easy way for our clients to give us feedback. SmileBack is an easy to set up tool that allows our clients to give that feedback with as little as one click! Our clients love it and we use the data in quarterly business reviews with them to start conversations around service improvements. Great Product!”

Christopher Schalleur Founder and CEO, Christo IT

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